Shipping policy

At Chilaro, we’re committed to delivering your orders safely and on time. Please read the following to understand our shipping process.

Processing Time

  • Orders are usually processed within 1–3 business days after payment confirmation.

  • During high demand periods or holidays, processing may take longer.

Shipping Methods & Delivery Times

  • We ship within Australia using trusted carriers such as Australia Post or other reliable couriers.

  • Estimated delivery times:

    • Standard Shipping: 3–7 business days

Delivery times are estimates and not guaranteed.

Shipping Costs

  • Shipping fees are calculated at checkout based on the delivery address, package size, and weight.

  • Free shipping promotions may be offered from time to time — check our website for details.

International Shipping

  • Currently, we do not offer international shipping

Tracking Your Order

  • Once your order ships, you will receive a shipping confirmation email with tracking information.

  • You can track your shipment via the carrier’s website.

Lost or Delayed Packages

  • While we do our best to ensure timely delivery, we are not responsible for delays or lost packages caused by the carrier.

  • If your package is lost or significantly delayed, please contact us and we’ll assist with filing a claim.

Address Accuracy

  • Please ensure your shipping address is accurate and complete.

  • We are not responsible for packages lost due to incorrect or incomplete addresses provided by customers.